Access Tusc Transit

 Access Tusc Transit Logo

"It is our mission to provide safe, reliable, affordable, and efficient public transportation to our residents in
Tuscarawas County."

 
865 1/2 East Iron Avenue
Dover, Ohio 44622
Phone: (234) 801-8007
Fax: (330) 365-9221
Hours:
Monday - Friday: 6:00 AM to 6:00 PM
Saturday: 6:00 AM to 2:00 PM

 Services funded in part by The Federal Transit Administration 5311 Program, and the Ohio Department of Transportation.

Don't forget to visit us on Facebook: https://www.facebook.com/AccessTuscTransit

 To view our brochure in PDF format follow this link/upload/brochure.pdf

To view our Rider Guide in PDF format follow this link: /upload/rider_guide.pdf

Fares:

$6.00 Round Trip in Dover/New Philadelphia City Limits
$3.00 One Way in Dover/New Philadelphia City Limits

$8.00 Round Trip in Tuscarawas County
$4.00 One Way in Tuscarawas County

Out of County Transportation-
* 0 - 50 Miles        -        $20.00 One Way
*51 - 100 Miles     -        $40.00 One Way
*101 - 150 Miles   -        $60.00 One Way

Trip Reservations:
All trips are scheduled on a first come, first served basis and are scheduled on a time and space availability basis. Trip reservations must be requested 48 hour business day notice in advance of requested pick up time. To schedule trips passengers must call between 8:00 AM and 4:00 PM Monday through Friday. Trips cannot be scheduled by telling a driver or leaving voicemail messages.
Passengers will be asked for the following information when scheduling trips:
*Name & Date of Birth
*Telephone Number
*Pick-up & Drop-Off Addresses
*Home Address
*Mobility Devices
*Care Attendant or Children Riding
*Service Animal
Hearing impaired persons can call the OHIO Relay Service at (800) 750-0750 for assistance in scheduling trips.
Same day add-on trips will be accommodated if there are openings on that day's schedule. 
Please let us know if you have special needs such as if you are traveling in a wheelchair, with an attendant, service-animal, portable oxygen tank or respirator, etc.

Mini Van
 High Top

Will Calls:
Sometimes it may not be possible to schedule a time for your return trip. If this is the case you can schedule a Will Call. A Will Call means you will call us when you are ready to go. Unfortunately, because Will Calls don't have a scheduled time there may be a long wait before you can be picked up. You may also have to wait for a bus that is heading to your part of the county. For best service you should only schedule a Will Call as a last resort.

Pick Up Window:
Access Tusc Transit has a 30 minute pick-up window. This means that the bus can arrive to pick you up anytime from 15 minutes before to 15 after your scheduled pick-up time. If there is no response within 5 minutes of our bus arriving at your home, you will be considered a No Show and charged for our trip to your home.

Cancellations and No Shows:
It is important that if you don't need your trip that you cancel at least 1 hour prior to your scheduled pick-up time. Cancellations can be left on our voicemail when the office is closed.
If the bus arrives to pick you up and the driver cannot locate you or you have failed to cancel your trip at least 1 hour prior to your scheduled pick-up time you will be considered a No Show. No Shows waste time and money, make other passengers late, and cause service denials to others. Due to the cost and inconvenience a no show causes, Access Tusc Transit requests payments for no show trips.
If you are recorded as a No Show subsequent scheduled trips for that day are automatically cancelled until we hear from you to confirm your schedule. 
If you are recorded as a No Show for 20% or more of your scheduled rides within a 60-day period, your service will be suspended for 10 days. You can appeal your suspension by calling Access Tusc Transit and asking to speak with the Director of Transportation. 

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Safety:
Seatbelts must be worn at all times while the vehicle is in motion. All wheelchairs must be secured with a 4-point securement system. Passengers must remain seated with seatbelts fastened until the vehicle has come to a complete stop.

Rider Courtesy:
Our service is a shared ride. We expect you to be respectful and courteous to others. Please do not eat, drink, smoke or chew tobacco, play loud music, engage in loud conversation, curse, touch, or disturb others on the bus.

Prohibited Activities:

Illegal acts, threats or acts of physical violence will not be tolerated. Access Tusc Transit will contact law enforcement for assistance in threatening situations. Any rider who poses a "direct threat" to the health or safety of others will be denied service.

Other Restrictions:

*Items large enough to block the aisle way and/or emergency exits.
*Garbage, recycled material, aluminum cans
*Flammable Materials such as gasoline, oils, etc.
*Shopping carts of any kind
*Lawn mowers, weed eaters, bicycles
*No profanity/ intimidation/ fighting
*No opened food or drinks on the buses
*No illegal drugs or alcohol on any vehicle
Any violation of these rules may result in removal from vehicle due to safety concerns.

Assistance:

Our service is provided from the curb at your pick-up to the curb at your destination. The driver may assist you to and from the curb when boarding or leaving the bus, but is not permitted to enter a residence or building.
An escort or personal care attendant may accompany you at no charge.
The driver is trained in passenger assistance and will secure all wheelchairs and help secure packages and assist with seatbelts if needed. However, Access Tusc Transit requests that passengers not take advantage of this courtesy or drivers. It is the primary responsibility of the passenger or his/her attendant to load and unload bags/ packages. Drivers will assist as needed.
Riders are requested to limit their carry-on bags. Carry-on bags cannot block aisles or exits. The following are what carry-ons are limited to:
                                      Laundry bags/ baskets: Large basket or 1 bag
                                      Grocery bags: 3 average size bags per person

 Bus

 

 

 Logo

Service/Service Area:
Access Tusc Transit provides demand response, curb-to-curb public transportations service within Tuscarawas County. We require 48 hour advance reservations. Door-to-door service is also available upon request for those needing reasonable assistance beyond the curb. 
All of Access Tusc Transit operates as a shared ride service so it is common that passengers will be on board the same vehicle with others who are traveling at the same time and in the same direction.

Accessibility:

Individuals with mobility disabilities are welcome to use wheelchairs and manually powered mobility aids, i.e. walkers, crutches, canes, braces, or other similar devices designed for use by individuals with mobility disabilities. Vehicles with wheelchair lifts will accommodate standees upon request. Access Tusc Transit also transports individuals traveling with portable oxygen tanks and respirators. For safety reasons, portable oxygen tanks must be able to be secured.

Reasonable Modifications:

Individuals needing a service accommodation or modification must notify Access Tusc Transit of the request when making a reservation. For more information regarding the reasonable modification policy or how to file a reasonable modification complaint, please contact Access Tusc Transit. Attempts will be made to honor all reasonable modification requests.

Transportation of Children:

Children 16 and older pay regular fare. All children over 8 years old must wear a seal belt. Children less than 40 lbs. must be secured in a car seat. Children between the ages of 4 and 8 years old and less than 4'9" must use a booster seat. Car and booster seats are the responsibility of the parent or guardian. Access Tusc Transit operators are not responsible for securing seats. Access Tusc Transit will not provide car or booster seats. The vehicle will not travel with a child who is not in the required seating. The responsibility is left to the parent/guardian of the child.

Service Animals:

Access Tusc Transit welcomes service animals. Service animals must be under the constant control of its handler. Riders are permitted to bring non-service animals on board, however, they must be in appropriate cage or pet carrier.

Holidays:

Access Tusc Transit is closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Comments/Complaints:

Access Tusc Transit welcomes comments, please contact the Transportation Director to provide a comment or complaint.

Weather Closings and Cancellations:

All closings and cancellations will be announced on WJER 100.9 FM; 1450 AM; and WTUZ 99.9 FM as well as Access Tusc Transit's Facebook page.

 Access Tusc Building

ADA Complaints:
Access Tusc Transit operates in compliance with  Title II of the ADA Act. Access Tusc Transit does not discriminate on the basis of disability. If you feel you have been discriminated against on the basis of a disability you may file an ADA discrimination complaint. To file a complaint call the Transportation Director at (234)807-8007, (TTY 711 or
(800) 750-0750); email transportation@accesstusc.org or visit our administrative office at 865 1/2 East Iron Avenue, Dover, Ohio 44622.

Title VI:
Access Tusc Transit operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or for more information on the civil rights program, or the procedures to file a complaint, contact Director of Transportation at, (234) 801-8007, (TTY 711 or (800)750-0750); email transportation@accesstusc.org or visit our administrative office at 865 ½ E Iron Ave, Dover, Ohio 44622. Complaints may be filed directly with the FTA with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

 

Access Tuscarawas

Access Tuscarawas is a not-for-profit, 501(c)3 organization. This website is for informational purposes only and does not constitute as an endorsement of services. 

** For the most up-to-date information on agency services please call providers directly to verify **

Copyright © 2021 Access Tusc. All rights reserved.